FAQ

Ordering & Fulfillment

Q: What types of payments are accepted?
A: EV-Lectron accepts all sorts of payments such as Visa, Mastercard, American Express, PayPal, and Bitcoin.


Q: How long does it normally take to process an order?
A: We try to process every orders within no more 48 hours. 


Q: How much do you charge for shipping?
A: We are delighted to offer you free US shipping on all orders over $30! Orders below $30 incur a modest shipping fee of $6.


Q: Do you offer 2 day or overnight shipping?
A: On some selected items we are able to offer expedited shipping services. All shipping options are shown during the checkout process.


Q: How do I track my order?
A: Tracking numbers are sent to you via email after your order has been sent out.


Q: Is EV-Lectron.com website secure? What security does it offer?
A: All transactions occur under an SSL (secure sockets layer) which is the standard security technology for establishing an encrypted link between a web server and a browser. The SSL protects all of your personal and confidential information when making a purchase on EV-Lectron.com. SSL helps the consumer’s browser automatically scramble their information such as a credit card number before it gets sent to the merchant. After that, SSL allows only the merchant’s software to unscramble this data. 


Q: A part of my order is missing, what do I do?
A: If any part of your order is incorrect, contact the EV-Lectron Support Team as at contact@ev-lectron.com. Make sure to include your order confirmation number and include what was missing from your order.


Q: How can I redeem special promotional codes?
A: Redeeming discount codes is easy: simply copy and paste the code into the 'promo code' box during checkout process.


Q: Where do your products ship from?
A: All of our products are stored in warehouses across the US. The warehouses are strategically located across the nation so as to minimize delivery time.

Problems with your order & Returns


Q: What if my product is a defective item or I want to return it?
A: In the unlikely event that you received a defective item or if you would like to return it, please get in touch with us via contact@ev-lectron.com and we will make this right. 

Wholesale


Q: Do you have a program for wholesalers, distributors or offline retailers? 
A: Yes, we do have a very active B2B program. Please get in touch with us via contact@ev-lectron.com. Please include details about your business as well as which SKUs and quantities you are interested in.