RETURNS & REFUNDS
We at Lectron believe in the quality of our products and your right to be delighted with your purchase. If you are unsatisfied with your item, you have up to 30 days to return it – for a no-hassle refund or exchange.
Get up to 3 years extended warranty with Lectron Care
If you are unsatisfied with your purchase, you can return it within 30 days for a refund of the purchase price. Original shipping fees are non-refundable and return shipping is the customer's responsibility.
Important: To get a refund, returned items must meet the following criteria:
Please note: For verified defective or incorrectly shipped items, Lectron will provide a prepaid return shipping label.
All Lectron products directly purchased after January 1, 2023, are backed by our Manufacturer Warranty:
Note: Our warranty covers defects in materials and assembly. Any physical tampering, unauthorized modification, or misuse voids the warranty.
To maintain product safety and quality, returns are not accepted under the following circumstances:
Starting a return is simple. Follow the steps below and our team will guide you through the rest:
Contact Us Within 30 Days
Email us at contact@lectron.com with your order number, reason for return, and clear photos of the item.
Receive Instructions
Our support team will confirm your eligibility and provide a return shipping address and RMA instructions within 1–2 business days.
Ship the Item Back & Share Tracking
Pack the item securely in its original packaging and ship it back using a tracked shipping method. Reply to your support email thread with your return tracking number once shipped.
Refund Processing
Once your return tracking confirms delivery and our team completes inspection, we will process your refund to your original payment method within 5–7 business days.
For more information on returns and refunds, please email us at: contact@ev-lectron.com
If you receive a faulty, damaged, or incorrect item, please notify us at contact@lectron.com within 30 days of delivery with photos of the issue. Upon verification, Lectron will provide a prepaid return shipping label and issue a full refund, repair, or replacement at no additional cost to you.
If a product under warranty is discontinued and an exact replacement is unavailable, we will offer a comparable replacement of equal value, a prorated refund based on the remaining warranty period, or store credit.
We reserve the right to cancel an order before dispatching if goods are out of stock or if an event outside our control continues for more than 5 working days. Full refunds will be issued for any canceled orders.
Special prices or promotional discounts require a valid promo or voucher code at checkout. If pricing errors occur on our site, we will verify the price during processing and notify you before proceeding.
Risk of damage or loss passes to you upon delivery to your chosen address. You own the goods once full payment is received. We are not liable for transit delays caused by events outside our reasonable control.
Purchases and returns are governed by the laws of Hong Kong. As a consumer, you retain the benefit of any mandatory protection under the laws of your country of residence.
