RETURNS & REFUNDS
We at Lectron believe in the quality of our products and your right to be delighted with your purchase. If you are unsatisfied with your item, you have up to 30 days to return it – for a no-hassle refund or exchange.
Get up to 3 years extended warranty with Lectron Care
Important: To get a refund, returned items must be in their original packaging.
To complete your return, you must provide:
Please note: original shipping costs are non-refundable. Return shipping is the responsibility of the customer.
All products directly purchased from Lectron after January 1, 2023, whether through our website or other authorized vendors, are covered by a two-year Limited Warranty. The Lectron NEXUS are covered by a three-year Limited Warranty.
All orders made before January 1, 2023, are subject to a one-year Limited Warranty.
The Limited Warranty covers defects in materials and assembly of our products. Any form of tampering with our products voids the Limited Warranty.
To maintain product safety and quality, we are unable to accept returns in the following situations:
Starting a return is simple. Follow the steps below and our team will guide you through the rest:
Contact us within 30 days
Email us at contact@ev-lectron.com with your order number, reason for return, and photos of the item (if damaged or incorrect).
Receive return instructions
Our support team will confirm your eligibility and provide a return shipping address and any additional instructions within 1–2 business days.
Ship the item back to us
Package the item securely in its original packaging and ship it back at your cost. We recommend using a tracked shipping method to ensure safe delivery.
Refund or exchange processed
Once we receive and inspect your return, we'll process your refund or exchange within 5–7 business days. Refunds are issued to the original payment method.
For more information on returns and refunds, please email us at: contact@ev-lectron.com
These Terms and Conditions are the standard terms for the sale of goods via https://ev-lectron.com
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business Day” means any day other than Saturday or Sunday or bank holiday; “Calendar Day” means any day of the year; “Chosen Carrier” means the vendor we use to get Goods to you; “Contract” means the contract for the purchase and sale of Goods; “Goods” means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation); “Month” means a calendar month; “Order” means your order for the Goods; “Order Confirmation” means Our acceptance and confirmation of your Order; “Pre-Contract Information” means information about the Goods, pricing, and your legal rights; and “Price” means the price payable for the Goods.
Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications sent by email.
These Terms and Conditions govern the sale of goods by Us, via https://ev-lectron.com and will form the basis of the Contract between Us and you. Your Order constitutes a contractual offer that We may, at our discretion, accept.
A legally binding contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.
We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs, and descriptions provided in Our sales and marketing literature and descriptions provided by Our website. We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate due to discrepancies that may arise during the printing process and/or differences in the color reproduction of electronic displays. Nothing, however, excludes Our liability for mistakes due to negligence on Our part.
We are required by law to supply Goods that conform to the Contract.
If We find or are made aware of, any typographical, clerical, or other accidental errors or omissions in any descriptions, sales and marketing literature, price lists, or any other information We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. If, as a result of any such error or omission, you have received the wrong Goods, you may return the Goods to Us as defined by our Returns policy.
We reserve the right to make any changes in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
All Orders for Goods made by you via https://ev-lectron.com will be subject to these Terms and Conditions.
We may cancel your Order at any time before We dispatch the Goods in the following circumstances:
If We cancel your Order and you have already paid for the Goods, the payment will be refunded to you. If We cancel your Order, you will be informed by email.
We may cancel your order if goods go out of stock or an event beyond our control continues for more than 5 working days. If already paid, a full refund will be issued.
The Price of the Goods will be that given by Our website at the time of your Order. If We offer a Special Price, or, if the Special Price is part of an advertised special offer, it is set for the period shown in the advertisement. If the Special Price requires a promotion or voucher code and you are unable to provide a valid promotion or voucher code when making your Order, the Special Price will not be available to you. Orders placed during the validity period of a Special Price will be accepted at the Special Price even if We do not accept your Order until after the period has expired.
Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.
We have made every reasonable effort to ensure that Our Prices, as shown on Our website are correct. Prices will be checked when We process your Order. If the correct Price of the Goods is lower than that shown on Our website, you will be charged the lower Price.
If the correct Price of the Goods is higher than that shown on Our website, We will inform you and ask you how you wish to proceed.
Special prices require a valid promo or voucher code at checkout. If you cannot provide one, the standard price will apply.
Please note that delivery is only possible within the territories defined or offered at checkout.
When We send you an Order Confirmation, We will provide, along with a confirmation of the Pre-Contract Information. Subject to any circumstances beyond Our control, and subject to any longer period to which you agree when placing your Order (for Goods that We stock only on demand, for example), Goods will be delivered to you within a reasonable period after the date that the Contract is formed.
Delivery will be deemed to have taken place when the Goods have been received by you (or another person identified by you) at your chosen delivery address or, if you are collecting the Goods from Us yourself when you have collected the Goods.
The responsibility (sometimes referred to as the “risk”) for the Goods remains with us until delivery is complete, at which point it will pass to you. You own the Goods once We have received payment in full for them.
Delivery is only available within the territories defined at checkout. We are not responsible for delays caused by circumstances beyond our control.
We ensure and will do our best to provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage, or error, and to arrange for a refund, repair or replacement.
Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Days right to reject the Goods and to receive a full refund if they do not conform as stated above. Alternatively, you may request a repair of the Goods or a replacement.
Please note that you will not be eligible to claim under this Clause if We inform you of any faults, damage, or other problems with the Goods before your purchase of them; if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.
You have 30 calendar days from delivery to reject faulty or incorrect goods and receive a full refund. After 30 days, you may request a repair or replacement instead.
For Goods that have been discontinued but fall within the warranty period, We will make every effort to provide a suitable resolution. This may include offering a comparable replacement Good of equal value, if available. If a comparable replacement is not available, We will work with the customer to find an alternative solution, which may involve offering a prorated refund based on the remaining warranty period or providing credit toward the purchase of a different Good from Our current inventory. We reserve the right to determine the most appropriate course of action based on the specific circumstances of each case.
If a comparable replacement is unavailable for a discontinued product under warranty, a prorated refund based on the remaining warranty period may be offered.
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause beyond Our reasonable control. Such causes include but are not limited to power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disasters, or any other event that is beyond Our reasonable control.
We are not liable for failures or delays caused by events outside our control (e.g. natural disasters, strikes, power outages). We will resume obligations as soon as reasonably possible.
If you wish to contact Us with general questions or complaints, you may email us at: contact@ev-lectron.com
We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
You may not transfer (assign) your other obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the laws of Hong Kong for the time being in force and the parties hereto hereby irrevocably submit to the non-exclusive jurisdiction of the Hong Kong courts in connection herewith.
As a consumer, you will benefit from any mandatory provisions of the law in your country of residence.
Any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions, the Contract or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of Hong Kong for the time being in force and the parties hereto hereby irrevocably submit to the non-exclusive jurisdiction of the Hong Kong courts in connection herewith.
These Terms are governed by Hong Kong law. However, as a consumer, you retain the benefit of any mandatory protections under the laws of your country of residence.
