Frequently Asked Questions
Add your vehicle details to the Tesla app or use Tesla’s interactive map to see compatible sites.
Let the charger and adapter cool down for about 30 minutes before retrying. This is a built-in safety feature.
The Vortex Plug is compatible with V3 and V4 Tesla Superchargers. It may not function at older Superchargers unless updated by Tesla. Use the Tesla app or map to confirm site compatibility.
Over 15,000 Supercharger stalls support NACS. Check the Tesla app or map for compatible locations.
Use the Charge Assist app on your vehicle's onboard settings to manually start charging.
End-row chargers offer more space. If needed, occupy two spots and charge during off-peak hours when more chargers are available.
The Vortex Plug is UL2252 compliant. While we engage with automakers and labs like UL and ETL, Tesla does not currently guarantee third-party adapter compatibility. Contact Tesla for the latest information.
Yes, the Lectron Vortex Plug is available in Canada.
The Vortex Plug is rated for 500A and 1,000V. Actual charging speed depends on the Supercharger generation and your vehicle's onboard charging system.
Tesla Superchargers deliver DC power directly to the battery via the adapter. The Vortex Plug is rated for 500A and 1,000V.
We actively engage with most OEMs and automakers to ensure the compatibility and reliability of the Vortex Plug. Tesla does not guarantee third-party adapter compatibility. For the latest information, please contact Tesla directly.
The Vortex Plug includes locking mechanisms on both the NACS and CCS sides to prevent accidental disconnection.
No, the Lectron Vortex Plug is a DC adapter designed exclusively for safe use with Superchargers only. To charge your EV at Level 2 Tesla Chargers, we recommend our Tesla to J1772 adapter. This adapter is compatible with Tesla High Powered Wall Connectors, Destination Chargers of all generations, and Mobile Connectors.
No, the Vortex Plug is designed for Superchargers only. For Level 1 or Level 2 charging, use our Tesla to J1772 adapter, compatible with Tesla Wall Connectors, Destination Chargers, and Mobile Connectors.